We hope you to love every purchase from our store, but if something isn’t quite right you can return for a full refund or exchange, provided that the item is returned:

  • in original condition
  • unwashed
  • unworn
  • all labels & tags still attached

Goods purchased must be returned within 14 days of receiving your parcel for a refund or exchange. Please make sure the goods required to be at our store before the 14th day. Returns received outside of our return/exchange period may not be accepted. Please keep in mind the postage times when sending back your items and ensure the garments arrive at Isa & Mar within the return time period.

Isa & Mar cannot be held liable for returns lost by the postal service. We recommend sending the returns using registered or tracked post. We do not offer free returns/exchanges & it is the customer’s responsibility to cover the cost of postage to and from our store for all exchanges.

All returned items that do not comply with our returns/exchanges policy may automatically be returned to the customer. Please keep in mind most of Isa & Mar’s products are limited edition & exchanges are subject to availability. If the item, you are wishing to exchange for is not in stock by the time we receive your parcel you will get fully refunded. We cannot pre-order or hold stock.

If you need to return/ exchange, please email [email protected]. Please Include the name on the order, address the item was received, item name and the reason for the return.

Isa & Mar Kids Boutique does not offer returns, exchanges on sale items.

Isa & Mar reserves the right to refuse any stock for a refund/ exchange if they do not deem the item to be fit for return.

Faulty, Damaged or wrong item Received

At Isa & Mar all garments are inspected thoroughly for any faults or damages prior to shipping. Please inspect your order upon receipt and immediately contact us at [email protected]. We can then access the situation and make it right for you.